Privacy Policy

Introduction

Torca is committed to protecting your privacy. We believe in using your personal information to make things simpler and better for you. Torca will always keep your personal information safe and be clear and open with you about why we collect your personal information and how we use it.

This Privacy Policy explains how Torca collects, uses, discloses and protects your information. This policy applies to information we collect when you access or use Torca’s website or otherwise interact with us as described below.

We may amend this Privacy Policy from time to time. If we make changes, we will notify you by adding a statement to the homepage of the Torca website or by sending you an email notification. We strongly encourage you to review the Privacy Policy whenever you access or use Torca Services to stay informed about our information practices and your privacy rights and choices.

Collection of Information

Information you provide to us
Whilst some data will be collected automatically by Our Site, other data will only be collected if you voluntarily submit it, for example, when signing up for an Account. Additionally, we will collect information when you fill out a form, complete a transaction, respond to surveys, opt-in to receive communications or otherwise communicate with us.

The types of information we may collect are as follows:

  • Contact information, such as your name, mailing address, telephone number and email address
  • Biographic or demographic information, such as your date of birth, gender, occupation, employment status and any other information you choose to provide about yourself
  • For Corporate accounts, we will collect details of the Business such as Company name, country of incorporation and details of any beneficial owners
  • Financial information, such as virtual currency account information (wallet address) and bank account numbers
  • Biographic or demographic information, such as your date of birth, gender, occupation, employment status and any other information you choose to provide about yourself

Information we collect automatically
When you access or use Torca's Services, we automatically collect information as follows:

  • Device and Log-in information: we collect information about the computer or mobile device you use to access the Torca Services, including device identifiers, mobile network information, type of operating system, and the type of browser used. We also log information about your use of the Torca Services, including access times, pages viewed, IP address, other standard web log data, and the page visited before and after navigating to our websites
  • Client interactions: we collect information about who the user interacts with on our platform, including other users
  • Transaction information: we collect information about the transaction you complete through Torca services, including financials such as deposits and withdrawals
  • Cookies and similar tracking technologies: we may use cookies, pixel tags, web beacons, and other tracking technologies such as HTML5 Local Storage to collect information about you when you interact with the Torca Services, including information about your browsing behaviour on our Services. Cookies are small data files sent from our web servers to your computer or mobile device that enable us to, for example, capture how you arrived at the Torca services, when you return, which pages on the Torca website you visit, and to recognise that you are already logged on when we receive a page request from your browser. For more information regarding the use of Cookies, please see the Torca Cookie Policy

Use of Information

We may use your information to:

  • Provide Torca services and customer support
  • Process transactions and send notices about your transactions
  • Manage your account(s) and send technical notices, updates, security alerts and support and administrative messages
  • Resolve disputes, collect fees, and troubleshoot problems
  • Prevent potentially prohibited or illegal activities and enforce our user agreements
  • Personalise, measure and improve the Torca services
  • Link or combine your personal information with information we obtain from others to help understand your needs and provide you with better service
  • Carry out any other purpose for which the information was collected, to the extent such purpose is necessarily contemplated by the collection of such information or as otherwise notified by Torca at the time of collection

With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message, or post with information, news and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the Data Protection Act 1998, General Data Protection Regulation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

Disclosure of Information

We may disclose any information we collect about you, whether you are a current or former client, including nonpublic personal information and any other information we collect, to any other companies in our group, and with nonaffiliated third parties. Nonaffiliated parties may include non-financial companies such as email service providers and fraud verification services, and others such as other Torca users with which you engage in transactions. We may make such disclosures:

(1) To service providers that perform marketing services on our behalf
(2) For our everyday business purposes, such as to process transactions, maintain accounts, respond to court orders and legal investigations or report to credit bureaus. For example, in connection with our everyday business purposes, we may share information about you as follows:

  • With any party you intend to distribute funds to, or that intends to distribute funds to you, via the Torca services, including information about whether your account is active and whether the account has been verified
  • With vendors, consultants and other service providers who need access to your information to carry out work on our behalf. These service providers help with our business operations such as fraud prevention and technology services
  • When we believe, in our sole discretion, that the disclosure of your information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of or enforce our user agreements or other policies and agreements
  • In connection with, or during negotiations of, any merger, sale of Torca’s assets, financing or acquisition or all or a portion of our business to another company
  • With your consent or at your direction

(3) If we are under a duty to disclose or share your information to comply with our legal obligations

Other than in connection with a merger, sale of Torca’s assets, financing or acquisition, we will not sell or rent any of your information to third parties for their own marketing purposes, however we may share your information within our group of companies.

Please note that third parties that support our customer identification and anti-fraud controls may retain and use information about you to perform services on our behalf and to improve their services. By using our Services, you consent to the retention and use of such information by these providers to improve their services.

We may also share aggregated or de-identified information with our affiliated companies or nonaffiliated third parties, which cannot reasonably be used to identify you.

Analytics Services Provided by Others

We allow other entities to provide analytics services on our behalf. These entities may use cookies, web beacons and other tracking technologies to collect information about your use of the Torca services, including your IP address, web browser, pages viewed, time spent on pages and links clicked. This information may be used by Torca to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.

Security

We implement reasonable security practices and procedures to help protect the confidentiality and security of your information, including any nonpublic personal information. We protect your information using reasonable physical, technical and administrative security measures, including by limiting access to your information to employees with a need to know only.

Your Choices

Account Information
You may access and review or update your online account information at any time by logging into your account and viewing your profile. If you want to close your account, please contact us at contact@torca.io. However, please note that if you close your account, we may retain your information as required by law or for our legitimate business purposes, such as to collect fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud or enforce our user agreements.

Communications Preferences
You may opt out of receiving promotional communications from Torca by following the instructions in those communications. You may also opt out of receiving the Torca newsletter or certain administrative emails by modifying your communications preferences through the settings feature of your online account. If you opt out of receiving promotional communications, we may still send you transactional or relationship messages, such as those about your account or our ongoing business relations.

Location
Future mobile applications may collect precise geolocation information from your mobile device with your prior consent. If you initially consent to our collection of location information, you may be able to subsequently stop the collection of this information through your device operating system settings. You may also stop our collection of location information by following the standard uninstall process to remove our mobile applications from your device.

Cookies
We use both session and persistent cookies. Session cookies expire when you log out of your account or close your browser. Persistent cookies remain on your computer or mobile device until you erase them, or they otherwise expire. Most web browsers are set to accept cookies by default. You are free to decline most of our cookies if your browser or browser add-on permits but choosing to remove or disable our cookies may interfere with your use and functionality of the Torca Services. Additionally, we may use certain persistent cookies that are not affected by your browser settings but will use such cookies solely for identity verification and fraud prevention purposes. For more information about cookies and how to block, delete or disable them, please refer to your browser instructions.

Access to Information

You have a right to access the information we hold about you. Requests will be handled promptly, and in all cases within one month of us receiving the request. We do not charge a fee for providing you with details of the information we hold about you, however we reserve the right to refuse the request or charge a reasonable fee to meet our costs in the case of requests that are unfounded or deemed excessive in nature. Should this be the case we will notify you of the reason for the decision and provide you with details of our complaints policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at contact@torca.io.